Frequently Asked Questions
Here are answers to the most common questions about how HydroLogix 365 works, what’s included, and whether it’s the right fit for your pool or hot tub. If you don’t see your question below, our team is always happy to help.
Always-On Water Intelligence
HydroLogix 365 replaces weekly snapshots and guesswork with continuous monitoring and professional oversight so your pool or hot tub stays balanced every day.
Built for Real-World Water Changes
Instead of reacting after problems appear, HydroLogix 365 helps prevent them by tracking daily changes and guiding smarter decisions without the cost of full weekly service.
General
This section covers the basics of what HydroLogix 365 is, what it does, and how it fits into your pool or hot tub care routine.
HydroLogix 365 is a pool and hot tub water monitoring service that provides always-on chemistry tracking, professional oversight, and optional scheduled chemical delivery.
No. We manage water chemistry, not cleaning. You handle brushing, skimming, and baskets — or keep your existing cleaner.
Delivery
This section explains where delivery is available and how scheduled chemical delivery works for pools and hot tubs in our local service areas.
Monitoring is available nationwide. Chemical delivery is currently available in Austin, Texas and surrounding areas, with more locations launching soon.
Delivery is scheduled weekly or bi-weekly, depending on your plan. Chemical quantities are determined by your water data to ensure you have what you need until the next delivery.
Compatibility
This section outlines which pool and hot tub types are supported, so you can quickly confirm whether HydroLogix 365 is a good fit for your setup.
HydroLogix 365 works in any type of in-ground or above-ground pool or hot tub, including chlorine and salt systems.
Plans & Billing
This section covers how billing works, what flexibility you have with your plan, and what to expect if your needs change.
No. All plans are month-to-month. Cancel anytime.
Your monitoring device is yours. Monitoring and delivery stop immediately.